This policy applies to fees paid online to the National Space Federation (“the Federation”, “we”, “us”) through the payment gateway on this website, for programmes, competitions, events, membership and other services. It forms part of our Terms and Conditions.
It does not apply to fees paid directly to other organisations, such as the organisers of external Olympiads. Those fees are covered by the organiser’s own refund policy.
Fees are not refundable
Once a fee has been paid, it is not refunded, including if you cancel your registration, do not attend, or do not take part, except in the cases listed below. Please check the eligibility, dates and details of an activity carefully before you pay.
When we will refund a payment
We will refund a payment if, because of a technical error:
- your account was debited more than once for the same registration, or
- your account was debited with more than the correct amount in a single transaction.
In these cases we refund the duplicate payment or the extra amount.
If we cancel an activity
If the Federation cancels a paid activity and does not offer a new date, we will refund the fee paid for it in full. If we move an activity to a new date and you cannot attend, please contact us.
Failed payments
If money is taken from your account but the payment fails and your registration is not confirmed, the amount is normally returned to your account automatically by your bank or the payment gateway, usually within 5 to 7 working days. If it is not, please ask for a refund as described below.
How to ask for a refund
Email nationalspacefederation [at] gmail [dot] com with the subject “Refund request” and include:
- the name of the participant and the activity
- your contact address and phone number
- the transaction or order number, and the date and amount of the payment
- the payment receipt, if one was generated
- a short explanation of the problem, for example a screenshot or bank statement showing the duplicate or extra debit
Please do not send your card number, PIN, CVV or banking passwords. We will never ask for them.
How refunds are made
We check each request manually. If the claim is valid, we issue the refund within 15 to 30 working days of receiving the request. The refund is made by the same method and to the same account that was used for the payment. Your bank may take a few more days to show it in your account.
We will tell you by email whether your request has been accepted, and when the refund has been issued.
Contact
For questions about this policy or about a payment, email nationalspacefederation [at] gmail [dot] com or see our Contact page.